FAQ
Questions, answered plainly.
Ordering & delivery
How do I order?
Add products to your cart and tap "Order on WhatsApp". Your order arrives in our chat already written out — just send it. We reply to confirm, then deliver.
I don't use WhatsApp. Can I still order?
Yes. Use "Copy order" in the cart and send it to us on Instagram, or call us. Details are on the contact page.
How does cash on delivery work?
You pay the courier in cash when the parcel reaches you. No card or online payment needed.
Where do you deliver, and how long does it take?
Anywhere in Nepal. Inside Kathmandu Valley usually 1–2 days; other cities usually 3–5 days.
Products
How do I take Element1 products?
One a day, with water, ideally with a meal. Each product page lists exact directions.
Can I take more than one product together?
Our current products are designed to sit side by side in one daily routine. If you are pregnant, breastfeeding, on medication or have a medical condition, check with your doctor first.
Why so few ingredients?
Because every ingredient should have a reason to be there. Where one ingredient does the job, we use one. Every dose is printed in full — no proprietary blends.
Are these medicines?
No. They are food supplements. They do not diagnose, treat, cure or prevent any disease, and they are not a substitute for a varied diet or medical advice.
Returns
What if something is wrong with my order?
Message us within 14 days of delivery with a photo. We will replace damaged or incorrect items, or arrange a return.
Can I return an opened pack?
For hygiene reasons we can only accept unopened packs, unless the product arrived damaged or incorrect.
Still unsure? Message us — a real person replies.